Contact Centre Services & Voice Quality Testing
Need professional maintenance
and assistance in contact centre services? Our
team at Trillium can help. Trillium engineers are highly skilled and
experienced, we can ensure optimal technical performance of your company’s
Contact Centre with our range of services.
Headset and Telephone Equipment Cofiguration
We'll ensure that the appropriate Headset equipment is selected and correctly
configured, providing optimal performance for both your agents and customers.
Acoustic Shock Investigation and Consultation
Trillium can
assist with the implementation of appropriate acoustic shock protection
measures for your agents. We can also assist with the investigation of acoustic
shock incidents and the testing of headset equipment to ensure acoustic shock
protection is consistent with the relevant industry standards and
manufacturers’ specifications.
Testing
can be done to ensure compliance of headset equipment with:
AS/CA S004 - Voice performance
requirements for Customer Equipment
G616 - Acoustic Safety for
Telephone Equipment
Telstra TT4
At Trillium, you can trust that all of our contact centre services are carried out to the highest
degree of precision.
Voice Quality Testing
Our voice quality testing is also done to stringent standards. To ensure that your customers’ experience
is not negatively impacted by degradation in voice quality, we’ll do a thorough
investigation. We’ll measure the end to end voice degradation caused by agent
equipment, telephone systems and networks to ensure that everything operates
perfectly.
This is particularly relevant with outsourced, interstate
and overseas contact centres, where VoIP networks or least cost trunking are deployed. Our voice quality testing will identify areas impacting voice quality performance and
provide recommendations on the appropriate areas to investigate.
(Click here to see
White Paper – Customer Perceived Voice Quality)
Background and Ambient Noise Testing
Trillium can measure and analyse background and ambient noise to ensure occupational
health and safety requirements are being met and to identify any impact on
intelligibility for both your agents and customers.
Testing can be performed to:
AS/NZS 1269
Occupational noise management Parts 0-4
National Standard for
Occupational Noise [NOHSC: 1007(2000)]
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