Phone Call Recording Software

CallRecorder Software 

Trillium's CallRecorder is a convenient, user-friendly call recording software that records telephone calls to your computer hard disk or server for storage and easy retrieval.

Used in conjunction with Trillium's Telephone Recording Adaptors, CallRecorder is an extremely powerful tool for all businesses, big and small. Its low entry cost makes it the ideal call recording solution for small business, SOHO, home, customer contact centres and departments within large corporate organisations.

CallRecorder provides advanced features which make call recording, retrieval and play back simple and easy. This phone recording software comes in both Manual and Automatic versions to meet your call recording requirements.

The simple installation, set-up and operation of the CallRecorder allows for quick implementation of your call recording solution, without the need for any tools or a technician. Trillium's professional telephone and email support is available to assist you with any difficulties you may experience with installation, ensuring that you get the most from your Trillium call recording solution.

For more information about Trillium's call recording solutions and the CallRecorder phone recording software, see All About Call Recording section.

How do I determine which CallRecorder Software best suits my call recording needs?

CallRecorder phone call recording software comes in two versions: Manual or Automatic.

The Manual version relies on the user to start and stop call recording by pressing a Keyboard function key (F1-F12) or using your mouse. This version is suitable for situations where only specific calls calls need
to be recorded.

The Automatic version detects when a telephone conversation has commenced and automatically starts recording. It also detects when the phone call has ended and automatically stops and saves the recording. This version can also be run in manual, semi-automatic or automatic modes.

Call Recording Control Recommended CallRecorder Software   Start File Name and Save

Auto Auto REC-S/W-A   Auto Manual REC-S/W-A   Manual Manual REC-S/W-M

* Note REC-S/W-A can be operated in Auto, Semi-Auto or Manual mode.

What other features does CallRecorder Software offer?

CallRecorder Sofware Features Include:

Selectable recording quality. Allows you to minimise the disk space used, by the temporary file, created during recording. This is particularly useful when recording very long conversations. Selectable output file format. Allows you to select the format and attributes of the saved recording file, enabling you to reduce the file size by reducing the record quality. Time and date stamping of recordings. Each phone call recording is automatically stamped with time and date of recording when saved. Flexible File Naming Options. Base File name can be selected or set to be User based. Select "Incremental Counter" or "Time and Date Stamp" for file adjunct. If required file name can be manually edited when saving the recording. Playback select window. Quickly select and playback recordings through your PC Sound card to speakers or headset. Announcements. Manually or automatically play pre-recorded announcements or “Beeps” during the call or at specific points of the recording (e.g. at the start of a recording). Real time indication of recording in progress.   A flashing green circle in the CallRecorder system tray Icon provides confirmation that the phone call recording is in progress. Post processing of files. Write your own script using Windows Command Lines to move, compress or zip the saved file.

Can I use Windows Media Player or other software to record my phone calls?

Yes, but these can be quite clumsy to use and may limit the length of the recording (e.g will only allow recordings of less than 1 minute).

What will be the quality of my call recordings?

As telephones and telephone networks have a restricted frequency band, your recording will at best be at telephone quality. This quality of your recording will be further affected by the format and attributes of the saved recording file (compression) selected.

What format are my phone recordings saved in?

The CallRecorder phone recording software allows you to select the output format of your recording files from the audio codec's already installed on your computer (this may include codecís such as .Mp3, etc). Audio Codec's are used to compress the final size of your recordings.

Why are all my call recordings saved with the file extension .wav?

When using audio codec with CallRecorder most files will be saved with the .wav extension. This is done because the .wav format is what is called a container format, which allows other format types to be contained within it. These files can be played as a normal .Mp3 or other format.

How much disk space will my call recordings take?

The disk space required for your recordings is determined by the quality of recording that you require. The CallRecorder call recording software allows you select various Audio Formats (Codecs) and Attributes (levels of compression), which allows you to trade off voice recording quality and the required disk space. Typically a 1 minute recording at best quality will require approx 2,600KB of disk space. This can be reduced down to 63KB depending on Audio Format and Attributes Selected.

The table below provides examples and file sizes of one minute recording using various Audio Format and Attributes.

Audio Format   Attributes   File Size   Demo

PCM (Raw Recording)   22KHz, 16 bit.wav   2,553KB     DSP Group TrueSpeech(TM)   8,00KHz, 1 bit mono.wav   66.4KB     MPEG Layer 3   16kBit, 8000Hz, Mono   122KB     MPEG Layer 3   8kBit, 8000Hz, Mono   62,7KB

Where are my call recordings saved?

By default calls are saved to your hard disk drive. You can change this in CallRecorder setup to have your calls saved to a specified location either on your hard disk or on your server.

How do I know if a call is being recorded?

When recording is in progress a flashing green circle will appear in the CallRecorder Icon in the system tray, which is normally in the bottom right hand corner of your screen

What are the legal requirements for recording calls?

The legal requirements for recording telephone calls varies from country to country and from state to state. We recommend that you investigate the local requirements to determine what your obligations are in relation to recording calls.

For Australia refer to Particpant Monitoring of Voice Communications Industry Guidline (G516:2014 )